Service Request Ticket

Service Request Information

CONTACT	Name	Osborn, Cristina	Date	May 15, 2013 03:31 PM
	Department	Student Enrichment Program	Phone	88550
	Location		Email	osbornc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071246 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	5FJTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7C:90:B6

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	May 15, 2013 05:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	May 15, 2013 05:13 PM	Reinstalled printer SE-Copier driver on the computer.	Add Attachment
Dyl Karbia	May 15, 2013 05:11 PM	Task reassigned to Dyl Karbia.	Add Attachment
Lexie Widmer	May 15, 2013 03:31 PM	Printer: "SE-Copier" Rico machine id # 12184169 Computer: 20071246 This computer has had a sign over saying that it can't print. It says it's connected on krusty, but won't print. She added it on bart, and it worked for her login. However, when students login and try to print, it doesn't work on either bart or krusty. It is an XP OS. Christina also had to readd the printer when she logged back on again. They would really appreciate if this computer was able to print without having to reconnect every time. The computer is in APSC 201 SEP office. It's the one closest to the window.	Add Attachment