Service Request Ticket - # 50491

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 16, 2013 09:19 AM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110097[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34JLZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007, TRANSFER to W#201300224 Camtasia 7.1 from ODS Grant bundle, Dragon Naturally Spring Prem Ed. v12 from P0092529

Wired NIC 78:2B:CB:B3:9E:C3

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe May 16, 2013 10:43 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe May 16, 2013 10:43 AM 
Switched cable from lock box to directly from wall
to machine.  works now
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Adam Fyffe May 16, 2013 09:56 AM 
Task reassigned to Adam Fyffe.
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Katie Halvorson May 16, 2013 09:19 AM 
For a day it wouldn't let anyone log on and now
she can get to her profile but nothing is there. 
She can't get on internet and all of her drives
are empty.  She has tried restarting the computer
but same thing every time.

Shannon Pendleton is the student worker
frobles10 is her username.  She can log on to
other computers and it works just fine.

Someone is around all day.  Computer is in ITC 204
room, first one on far side of the group of
computers there.
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