Service Request Ticket - # 50495

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 16, 2013 11:56 AM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20100757[Edit Inv] (opens in a new window) Bldg/Room ITC 008 - shelf
Service Tag H4XG3Q1 Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. H4XG3Q1 Location was Cara Groshong - PRIMARY STATION COT 110

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010

Wired NIC 5C:26:0A:3F:B1:42


Wireless NIC 18:3D:A2:16:40:98


Bluetooth NIC 1C:65:9D:F5:42:01


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public

Entered by Date Memo
Adam Fyffe May 23, 2013 09:28 AM
Status changed from (1) Pending to (5) Completed
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Adam Fyffe May 23, 2013 09:28 AM
dropped computer back off, she will call back if
she has any other issues
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Katie Halvorson May 23, 2013 08:09 AM
She called today and wants to know if the computer
is done.  If not, she needs a loaner.  She will be
gone for 8weeks starting tomorrow and needs a
computer.
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Adam Fyffe May 22, 2013 10:21 AM
i have comp now
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Adam Fyffe May 21, 2013 11:52 AM
ran updates and spyware remover and still slow.

Will pick it up tomorrow
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Adam Fyffe May 21, 2013 09:10 AM
Email:

Hi Adam,

I would love for you to come check out my
rebellious computer as soon as you have time :) 

Do I have to be present when you check it out? I
am out of the office Monday and Wednesday,
actually I'm working from home on Monday. I have
some medical stuff that will have me out for at
least those two days and possibly Tuesday too. 

If you can work on it without me, that would be
great. I do need to log in remotely, but it's so
sluggish right now that it doesn't work all that
well. Please check in with Mylisa Behling at our
front desk to get access to my office. She can
also get in touch with me if you need to talk to
me or let me know I need to disconnect my remote
connection. I've cc'd her here if you need to
schedule a time with her to get in my office.

Thank you for your help!!

Cara
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Adam Fyffe May 17, 2013 08:30 AM
Sent email for availability 
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Adam Fyffe May 17, 2013 08:03 AM
Task reassigned to Adam Fyffe.
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Katie Halvorson May 16, 2013 11:56 AM
****This is an email****
Hi,

My computer (#20100757) has been running extremely
slow for over a month now. I have gone through the
programs and removed everything I could find that
I'm not using, checked for Defrag, run Spybot and
closed all unnecessary processes. It hasn't made a
difference. 

Example: When I open a Word doc it literally is
taking up to 5 minutes to open the document. It's
also sluggish to save or print as well. Even my
remote access to TS3 is lagging.

Any ideas I haven't thought of?
Cara

Cara Groshong
Advancement Operations & Finance Manager
WOU Advancement ~ WOU Foundation
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