Service Request Ticket - # 50498

Service Request Information

CONTACT Name Lehto, Nan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 16, 2013 02:46 PM
Department Student Engagement Phone 88088
Location Email lehton@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110679[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 1Y78NS1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007

Wired NIC 18:03:73:16:ED:98

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara May 17, 2013 12:09 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara May 17, 2013 12:09 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara May 17, 2013 12:09 PM 
Dave reset the server to see if that fixed the issues. They may need 
to log off and re-login to access meeting matrix again.
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Octavio Cervantes May 16, 2013 02:52 PM 
Meeting matrix is on their r-drive.
Also, availability is anytime; 8 to 5pm.
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Octavio Cervantes May 16, 2013 02:49 PM 
Having issues with meeting matrix, they have 3
licensees with it. They have six people that need
the program at one time or another, but once in a
while even when only two people are using the
program, the third person cannot log in and use
meeting matrix. 
Nan wants to know if its a bug, or if there is
something specific they can do so that all 3
licenses be used at once.
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