Service Request Ticket - # 50504

Service Request Information

CONTACT Name Carpenter, Rachel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 17, 2013 09:25 AM
Department Business Services Phone 88267
Location Email carpentr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110830[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2GH45V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:32:84

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe May 17, 2013 10:52 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe May 17, 2013 10:52 AM 
printer is now printing fine
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Adam Fyffe May 17, 2013 09:46 AM 
Task reassigned to Adam Fyffe.
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Octavio Cervantes May 17, 2013 09:28 AM 
Priority changed from (3) Priority to (2) High Priority.
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Octavio Cervantes May 17, 2013 09:28 AM 
Wou # for printer is 20111148[Edit Inv]
Printer name is scare crow 

Rachel said that yesterday the printer started
making a funny noise, but she was able to restart
it, and it worked fine.
This morning, the same thing happened, but once
she restarted it, it is still making a noise
(Rachel says it sounds like a fan) and it is
smelling. Also, Rachel sent a print job to it and
the printer says "printing" but nothing is coming
out.
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