Service Request Ticket - # 50510

Service Request Information

CONTACT Name Carey, W. Jay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 17, 2013 03:47 PM
Department Campus Public Safety Phone 88822
Location Email careywj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091016[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 4VJFRL1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 4VJFRL1 Location

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010

Wired NIC B8:AC:6F:7D:2E:F4

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Megan Thibeault May 20, 2013 09:13 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault May 20, 2013 09:13 AM 
fixed this
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Megan Thibeault May 20, 2013 09:13 AM 
Task reassigned to Lori Burgeson.
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Megan Thibeault May 20, 2013 08:08 AM 
Task reassigned to Jared Petersen.
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Lexie Widmer May 17, 2013 03:47 PM 
He downloaded an Adobe (he wasn't sure which
program) update that "he wasn't supposed to." 
Michael had told him to not download it, but he
finally downloaded it on accident, now he can
access some programs but not others.  Some
pictures load, and important pdf docs won't come up.
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