Service Request Ticket - # 50512

Service Request Information

CONTACT Name Gonzalez-Viana, Eduardo   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2013 07:56 AM
Department Humanities Division Phone 88249
Location Email gonzale@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101160[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55PQFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:94:02

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson May 20, 2013 11:32 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson May 20, 2013 11:32 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson May 20, 2013 11:32 AM 
This is a repeat task.  Please refer to SR#:
50522.  This task will be closed.
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Joshua Johnson May 20, 2013 07:56 AM 
Gonzalez-Viana, Eduardo came into work and he is
not not able to get his computer to start. He
stated that the computer is giving a message that
the computer is unable to start up. The computer
number is 20101160[Edit Inv].

Todd 303
88249
gonxale@wou.edu

Will be in class from 8-10
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