Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	May 20, 2013 08:27 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090473 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
	Serial No.	HAV504442	Location
	Model	8860/DN	Hostname	mod104.wou.edu
	Notes	RMA repalced by Cascade 5-2011 140.211.118.119	Ink/Toner Refill	Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798
	Wired NIC	00:00:AA:D6:4A:F3

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	May 20, 2013 09:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	May 20, 2013 09:14 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	May 20, 2013 09:14 AM	the printer seems to working just fine to me. ran a self cleaning.	Add Attachment
Joshua Johnson	May 20, 2013 08:27 AM	Printer jamming and putting ink spots on paper. The printer is one of the ref printers. The number is 20090473. The printer is the center reference printer. Myranda Saywer called in the task. 88418 or 88881 pagell@wou.edu HL 117	Add Attachment