Service Request Ticket - # 50522

Service Request Information

CONTACT Name Gonzalez-Viana, Eduardo   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2013 10:09 AM
Department Humanities Division Phone 88249
Location Email gonzale@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101160[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55PQFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:94:02

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia May 20, 2013 11:24 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia May 20, 2013 11:24 AM 
The machine wasn't connected to the domain. I log
in as administrator and join it the the domain.
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Dyl Karbia May 20, 2013 11:22 AM 
Task reassigned to Dyl Karbia.
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Lexie Widmer May 20, 2013 10:10 AM 
Todd 303
88249
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Lexie Widmer May 20, 2013 10:10 AM 
Talked to Dyl; he went to go take a look.
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Lexie Widmer May 20, 2013 10:09 AM 
He's been here since about 7:30 and still can't
login into computer.  He received a notification
that it was unable to login and needing an
external device.  He restarted, and got the logon
screen. It wouldn't accept his psssword.  There
wasn't any faculty around to log him in to reset
the password.  He would appreciate it if a tech
came by.
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