Service Request Ticket - # 50523

Service Request Information

CONTACT Name Russell, Shondra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2013 10:11 AM
Department Upward Bound Phone 88617
Location Email russells@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20070405[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Business Inkjet 2800dtn Printer # C8164A#A2L
Serial No. TH77C5Z07D Location PDR

Model C8174A Hostname ub-trio.wou.edu
Notes duplexing, 2nd 250 sheet tray 140.211.64.69 Ink/Toner Refill

Wired NIC 00:11:0A:F7:60:C6

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Jun 05, 2013 09:12 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Jun 05, 2013 09:12 AM 
Locally installed.
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Lori Burgeson Jun 04, 2013 11:09 AM 
Task reassigned to Laven Voth.
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Lori Burgeson May 21, 2013 02:12 PM 
Win7 64 bit driver is not a downloadable driver.
Can only get it thru windows updates with the
printer attached via usb to a computer.

WinXP 32 bit driver is available for download
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Lori Burgeson May 21, 2013 01:46 PM 
hostname:  ub-trio.wou.edu
ip:  140.211.64.69
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Lori Burgeson May 20, 2013 10:21 AM 
Mac Addr:  00:11:0A:F7:60:C6

Need to find out if it is already networked
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Lori Burgeson May 20, 2013 10:20 AM 
Task reassigned to Lori Burgeson.
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Lexie Widmer May 20, 2013 10:19 AM 
****This is an email****
It is in the Upward Bound Office, APS 501, behind
Study Abroad.  Thank you.
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Lexie Widmer May 20, 2013 10:11 AM 
****This is an email****
We have inherited a hand-me-down color printer,
WOU #20070405[Edit Inv].  It is an HP Business Inkjet 2800.
 We would like to have someone come hook it up and
install it for computer 20071103[Edit Inv].  If it is
possible to be networked as well, that would be
great.  We do not have an installation CD, but it
looks like the software is available online.

Thank you,
Shondra Russell
Director, Upward Bound
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