Service Request Ticket

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Service Request Information

CONTACT	Name	Case, Shelby	Date	May 20, 2013 03:44 PM
	Department	Student Media	Phone	89697
	Location		Email	cases@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101079 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
	Serial No.	SC02FGL5SDHJF	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.5GHz Quad-Core)
	OS	Unknown	Software	Microsoft Office for Mac 2011 license from P0080174, Adobe Design Prem CS5 for MAC license from P0080174
	Wired NIC	C8:2A:14:1D:07:59
	Wireless NIC	10:9A:DD:A2:B0:13
	Bluetooth NIC	44:2A:60:D2:9A:CC

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	May 21, 2013 11:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	May 21, 2013 11:12 AM	The network cable wasn't connected properly to the system unit when the user try logging in.I connected the both end of the network cable and ask the user to try logging in.He was able to log in with his account successfully.	Add Attachment
Dyl Karbia	May 21, 2013 11:01 AM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	May 21, 2013 08:21 AM	Left VM	Add Attachment
Lexie Widmer	May 20, 2013 03:55 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	May 20, 2013 03:55 PM	He is able to login to other campus computers.	Add Attachment
Lexie Widmer	May 20, 2013 03:48 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lexie Widmer	May 20, 2013 03:46 PM	Nate has gone through account lookup as well, but he is still unable to logon.	Add Attachment
Lexie Widmer	May 20, 2013 03:45 PM	**This is an email** Yes, he is working on the Mac. There is no error message, and so the screen box shakes. He tried restarting three times. The username is nadunaway11 and the WOU number is 20101079.	Add Attachment
Lexie Widmer	May 20, 2013 03:44 PM	**This is an email** Good morning UCS staff: Nate Dunaway, the "Northwest Passage" editor, has been having some issues logging into his Mac. He has repeatedly tried his username and password, but there is no computer statement on the screen. I understand your office staff are quite busy, but please place this at a higher priority as he is trying to get the "Passage" produced this week for the spring term issue. His office number is 838-9642. Here is how his schedule is looking for this week: Monday: 2-6 p.m. Tuesday: 11-1:30 Wed.: 2-6 p.m. Thursday: 11-1:30 Many thanks, Shelby (w.) 838-9697	Add Attachment