Service Request Ticket - # 50534

Service Request Information

CONTACT Name Saxowsky, Denvy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 21, 2013 08:32 AM
Department College of Education Phone 88760
Location Email saxowsd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100063[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i3-3.06GHz #Z0JL
Serial No. W8032344DNM Location PDR

CPU Intel Core i3(3.06GHz, 4MB L3)


OS MAC OS X 10.11 (El Capitan) Software Apple Final Cut Express ordered with systems S# LISTED ON T DRIVE, Microsoft Office for Mac 2008 from P0076561, Adobe Master Coll. CS5 MAC P007684, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC C4:2C:03:2B:24:25


Wireless NIC D8:30:62:64:D1:0A


Bluetooth NIC D8:A2:5E:89:6C:BC

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Jun 07, 2013 10:24 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Jun 07, 2013 10:24 AM 
Imaged, replaced
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Laven Voth Jun 03, 2013 11:19 AM 
Apple was contacted last week.  Waiting on them for 
actual repair.
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Lori Burgeson May 22, 2013 09:34 AM 
Task reassigned to Laven Voth.
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Katie Halvorson May 21, 2013 04:18 PM 
Folder called Class-Bussey on hard drive of the
computer should not be erased--can someone
double-check this?  Came into work to check on it
but no one around to answer his question.
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Andrew Gandara May 21, 2013 03:00 PM 
Task reassigned to UCS Tech.
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Andrew Gandara May 21, 2013 03:00 PM 
Computer is still copying files. Will set my computer to not lock so 
tomorrow when it's done copying, someone can eject it and try 
imaging. Make sure the terminal task is done.
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Andrew Gandara May 21, 2013 01:18 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara May 21, 2013 01:18 PM 
Connected computer up to my imac in target mode. Copying 
contents of class_bucy. Then will try imaging the computer
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Jared Petersen May 21, 2013 10:07 AM 
Task reassigned to UCS Tech.
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Jared Petersen May 21, 2013 10:07 AM 
Brought the machine back, sitting on the workspace between 
Adam and Laven. Was not connecting to the network for 
netbooting. May need to borrow Lori's mac boot stick.
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Jared Petersen May 21, 2013 09:38 AM 
Turns out the Mac is not booting up. Was running a disk check  
before I came in and came back clean. Doing a reimage now 
in the lab itself. It's okay if we just image it in the lab room 
itself, shouldn't be an issue.
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Jared Petersen May 21, 2013 08:37 AM 
Task reassigned to Jared Petersen.
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Lexie Widmer May 21, 2013 08:34 AM 
A tech can come in during class as well.
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Lexie Widmer May 21, 2013 08:33 AM 
Priority changed from (3) Priority to (2) High Priority.
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Lexie Widmer May 21, 2013 08:33 AM 
There's a class in there at 9-12 today.  Tomorrow
there is also a class from 9-12.  

These classes are completely full; they need all
of the computers they can get.
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Lexie Widmer May 21, 2013 08:32 AM 
Does anybody know about the computer in ITC 001
that has a sign "out of order, do not turn off"? 
It's signed by UCS.  
20100063[Edit Inv]

If it's not being used by UCS or this was not done
by UCS, could a tech look at it to see if its
broken and fix it?
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