Service Request Ticket

Service Request Information

CONTACT	Name	Bales, Amanda	Date	May 21, 2013 09:42 AM
	Department	Business Services	Phone	89473
	Location		Email	balesa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091120 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HW4ZRL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	HW4ZRl1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957
	Wired NIC	B8:AC:6F:7D:03:A8

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	May 21, 2013 03:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	May 21, 2013 03:48 PM	Uninstalled Java 7 from the machine and reinstalled the Java 6.	Add Attachment
Andrew Gandara	May 21, 2013 01:17 PM	Task reassigned to Dyl Karbia.	Add Attachment
Andrew Gandara	May 21, 2013 01:17 PM	She's free around 3, 3:30 ish. Talk to Lori before heading over.	Add Attachment
Andrew Gandara	May 21, 2013 01:17 PM	Task reassigned to Dyl Karbia.	Add Attachment
Andrew Gandara	May 21, 2013 01:17 PM	She's free around 3, 3:30 ish. Talk to Lori before heading over.	Add Attachment
Andrew Gandara	May 21, 2013 12:46 PM	Task reassigned to Andrew Gandara.	Add Attachment
Adam Fyffe	May 21, 2013 10:13 AM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	May 21, 2013 10:11 AM	Task reassigned to Adam Fyffe.	Add Attachment
Lexie Widmer	May 21, 2013 09:42 AM	ITC 111, mail services 88383 20091120 She is available any day after 3:30.	Add Attachment