Service Request Ticket - # 50562

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 22, 2013 04:43 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110104[Edit Inv] (opens in a new window) Bldg/Room NS 202
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34KHZQ1 Location Lab 202

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:96:F2

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia May 23, 2013 02:56 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia May 23, 2013 02:56 PM 
Uninstalled the printer driver and reinstalled new
drivers. Now the machine is able to print to the
various selected network printer.
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Dyl Karbia May 23, 2013 02:54 PM 
Task reassigned to Dyl Karbia.
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Lexie Widmer May 22, 2013 04:43 PM 
This computer will not connect to any of the
library printers.  It is the Ref number 11 computer.  

John at the Reference desk called it in.
88899
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