Service Request Ticket - # 50571

Service Request Information

CONTACT Name Aguilar Arreola, Adela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2013 02:35 PM
Department VP Student Affairs Phone 88303
Location Email aguilara@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090868[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 13-inch, aluminum #MB991LL/A
Serial No. W8944M7V66E Location PDR

CPU Intel Core 2 Duo 2.5GHz 3MB shared L2 cache


OS Unknown Software MS Office for MAC 2008 license from P0074352

Wired NIC 64:B9:E8:C1:DD:38


Wireless NIC 00:26:BB:1B:37:77


Bluetooth NIC 60:FB:42:79:2D:74

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth May 28, 2013 12:00 PM 
Gave charger to them
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Lexie Widmer May 28, 2013 11:59 AM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer May 28, 2013 11:55 AM 
Status changed from (5) Completed to (1) Pending
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Lexie Widmer May 28, 2013 11:55 AM 
They are missing the charger.  Does anyone know
where it is?
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Laven Voth May 28, 2013 10:42 AM 
Task reassigned to Laven Voth.
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Laven Voth May 28, 2013 10:42 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth May 28, 2013 10:42 AM 
Time was incorrect, causing domain problems.
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Jared Petersen May 28, 2013 09:12 AM 
Task reassigned to UCS Tech.
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Jared Petersen May 28, 2013 09:12 AM 
Dropped by, wasn't there and no one had keys to let me in. Left a 
note with our helpdesk number and instructions to call us back 
when she's available for us to look at it.
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Jared Petersen May 28, 2013 09:02 AM 
Task reassigned to Jared Petersen.
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UCSHelpdesk Associate May 24, 2013 08:18 AM 
Priority changed from (3) Priority to (2) High Priority.
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UCSHelpdesk Associate May 24, 2013 08:18 AM 
Student came in to the office today and requested
that we don't wipe the computer memory. He said
the local profiles house important IFC material.
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Octavio Cervantes May 23, 2013 02:53 PM 
Adela can log in with her office coordinator
account, but once she logs in, she cant access the
server, only internal programs on the MAC. 
Regular students cannot log in with their WOU
accounts at all. The computer started having this
issue about 2 days ago.
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