Service Request Ticket - # 50572

Service Request Information

CONTACT Name Carver, Cindy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2013 02:59 PM
Department The Research Institute Phone 88391
Location Email carverc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101299[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 29VZHQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A1:DD:FA

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia May 24, 2013 12:07 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Dyl Karbia May 24, 2013 12:07 PM 
I check the professor that had problem with
missing files from her compute. She inform me that
she is visiting professor and never had access to
H drive to store her file. Meaning her missing
file wasn't on our network.I told her if she had
her file store on the network drive we could
restore her missing files.
 Add Attachment
Andrew Gandara May 24, 2013 11:47 AM 
Task reassigned to Dyl Karbia.
 Add Attachment
Andrew Gandara May 24, 2013 11:47 AM 
Dyl said he took a look at this
 Add Attachment