Service Request Ticket

Service Request Information

CONTACT	Name	Hill, Kathy	Date	May 24, 2013 08:10 AM
	Department	College of Liberal Arts and Sciences	Phone	88271
	Location		Email	hillk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091443 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	2L2G0M1	Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	2L2G0M1	Location	007 (UCS Loaner)
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075408
	Wired NIC	00:26:B9:D7:F1:A1
	Wireless NIC	00:23:14:8E:01:DC
	Bluetooth NIC	F0:7B:CB:A8:2F:67

TECHS	Submitted by	UCSHelpdesk Associate	Contact	ucshelpdesk@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	May 24, 2013 03:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	May 24, 2013 03:11 PM	she picked it up and knows how to get on banner	Add Attachment
Adam Fyffe	May 24, 2013 09:44 AM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	May 24, 2013 09:44 AM	laptop is ready to go, when she gets here ill explain the issue	Add Attachment
Adam Fyffe	May 24, 2013 09:18 AM	i have laptop	Add Attachment
Adam Fyffe	May 24, 2013 08:36 AM	sent email stating she can come in anytime is good for her today	Add Attachment
UCSHelpdesk Associate	May 24, 2013 08:10 AM	**This is an email** Good morning, I will be off campus all next week and I need to take the dean's office laptop computer with me WOU # 20091443. I connected it to the on campus internet to make sure everything was updated, but can not access banner. I get a message that the there is no plug in for banner. Can someone assist me with this? I'd be happy to bring it over to the UCS help desk if someone is available to assist me or give me directions on what to do for a plug in for banner. Thanks, Kathy -- -------------------------- Kathy Hill Western Oregon University Administrative Assistant to the Dean College of Liberal Arts and Sciences 345 N Monmouth Ave, HSS 234 Monmouth, OR 97361 503-838-8226 Fax: 503-838-8034	Add Attachment