Service Request Ticket

Service Request Information

CONTACT	Name	Behmard, Hamid	Date	May 24, 2013 08:46 AM
	Department	Mathematics	Phone	88869
	Location		Email	behmarh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120654 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25K80C6DNML	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0088808, TRANSFERRING to new iMac W#20171006 JULY2017: MATLAB individual perpetual pc license(#171383)He has access online to install himself, Adobe Acrobat Pro 11 license P0089918, Camtasia for MAC v2.10.2 VISA20140600 MAY2015
	Wired NIC	10:DD:B1:9D:DA:B7
	Wireless NIC	8C:2D:AA:47:7B:25
	Bluetooth NIC	8C:2D:AA:47:7B:26

TECHS	Submitted by	UCSHelpdesk Associate	Contact	ucshelpdesk@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	May 24, 2013 11:12 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	May 24, 2013 11:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	May 24, 2013 11:12 AM	Had to configure the Copier with the UFR2 driver. Does not work with PCL or Postscript.	Add Attachment
UCSHelpdesk Associate	May 24, 2013 08:58 AM	The copy machine is on lease. Availability time is anytime, as he leaves his office unlocked. He does have class from 10 to 11 and 2 to 3, but said its ok for somebody to go in when he is not in.	Add Attachment
UCSHelpdesk Associate	May 24, 2013 08:46 AM	Two printers connect to it, but a cannon copy machine is unable to connect to it. Hamid has had his mac for about a week, and it has not been set up to connect to the cannon copy machine.	Add Attachment