Service Request Ticket

Service Request Information

CONTACT	Name	Visuano, Denise	Date	May 28, 2013 09:57 AM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080625 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Mac Pro, One 2.8GHz Quad-Core Intel Xeon #Z0EM
	Serial No.	G88492A8XYL	Location	PDR
	CPU	One 2.8GHz Quad-Core Intel Xeon
	OS	MAC OS X 10.5 (LEOPARD)	Software	MS Office Pro 2008 for MAC from P0068701, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488. (UPGRADED Adobe Creative Suite Prem CS2 V2 Mac License from P0056554, Macromedia Studio 8 with Flash Pro from P0058823)Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, Upg to Lion from P0081770 and Mt Lion from P0087090, Adobe CS6 Design &Web Prem from P0090067
	Wired NIC	00:23:32:2E:32:30

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Adam Fyffe	May 28, 2013 11:47 AM	Task reassigned to Laven Voth.	Add Attachment
Adam Fyffe	May 28, 2013 11:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	May 28, 2013 11:47 AM	Just had too many programs running	Add Attachment
Lexie Widmer	May 28, 2013 10:14 AM	**This is an email** Both. I was seemingly successful at opening a document (a .doc file) this morning, but it took about 5-6 minutes to open. I can see the document, but cannot access it. When I click on it, nothing happens. When I try to open Word from the icon bar, nothing happens. When I go to "Force Quit" it shows me that Word is open, but not showing the "Not Responsive" warning.	Add Attachment
Lexie Widmer	May 28, 2013 09:59 AM	**This is an email**	Add Attachment
Lexie Widmer	May 28, 2013 09:58 AM	It started last week, and yes, I did try restarting it - sorry I forgot to mention that!	Add Attachment
Lexie Widmer	May 28, 2013 09:57 AM	**This is an email** Not sure why, but Word has stopped working on my machine. It will eventually "appear" to open a document - I can see it, but cannot access the file. And the "Force Quit" window doesn't show that the program is not responding. Very odd. #20080625, Mac Office location: The Cottage Rm 224 -- Denise	Add Attachment