Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	May 28, 2013 10:49 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101369 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	GV326Q1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS		Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080492 installed as Office Pro Plus 2007, Adobe Design Std CS5.5 from P0080862
	Wired NIC	5C:26:0A:5D:B6:5C
	Wireless NIC	A0:88:B4:51:C3:CC
	Bluetooth NIC	68:A3:C4:4B:3E:23

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	May 29, 2013 11:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	May 29, 2013 11:16 AM	added printer	Add Attachment
Jared Petersen	May 29, 2013 09:46 AM	Task reassigned to Adam Fyffe.	Add Attachment
Jared Petersen	May 29, 2013 09:46 AM	Was able to get her to log in to her account locally. Just needed to have her login with the ethernet cord for the first time to cache her profile. Still need to add a printer for her.	Add Attachment
Lori Burgeson	May 29, 2013 08:54 AM	Task reassigned to Jared Petersen.	Add Attachment
Joshua Johnson	May 29, 2013 08:52 AM	Called and wants someone to come over asap	Add Attachment
Katie Halvorson	May 28, 2013 01:40 PM	She is available 8-5 tomorrow and would like it looked at asap because she can't do her job without it.	Add Attachment
Adam Fyffe	May 28, 2013 10:56 AM	Task reassigned to Adam Fyffe.	Add Attachment
Lexie Widmer	May 28, 2013 10:51 AM	She's going to try and find an ethernet cable to connect with to see if that helps.	Add Attachment
Lexie Widmer	May 28, 2013 10:49 AM	Jean Stuntzner stuntznerj NS 104 88206 She is trying to get onto this laptop, but it says that a domain is not available.	Add Attachment