Service Request Ticket

Service Request Information

CONTACT	Name	Zobel, Gregory	Date	May 28, 2013 11:46 AM
	Department	Education & Leadership	Phone	88728
	Location		Email	zobelg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110578 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Dual-core
	Serial No.	C1MH605EDV13	Location	PDR
	CPU	Intel Core i5(2.4GHz, 3MB L3)
	OS	Unknown	Software	MSOffice2011std MAC P0084052, AdobeMasterCS5.5MAC P0084052, VMWareFusionv4P0084052 upgdv.6 P0094858 JULY2014 Bootcamp WIN7Pro P0084058, Keynote'09 P0086780 redemptioncode his AppleID, AdobeCaptivate6MAC P0087260, Screenflow 4upg VISA2012003228, Pixelmatorv2.1 VISA2012003278, ComicLife2 VISA2012003277, CamtasiaMAC v2.4 VISA2013003651 ADDTL SOFTWARE FROM ITC001LAB:FinalCutExp4 Labstation bundle, Renamerv4.3.2 VISA2014004170, EndNoteX7Hybrid(WIN/MAC)Upg P0095604, Bartenderv1.2.21 VISA2014004171, AlFredPowerPackv2.5 VISA2014004172, DaisyDiskv3.0.3.1 VISA2014004191, DevonTech InfoWorkersProbundle(DevonagentProv3.8.1 and DevonthinkProOfficev2.7.7)&DevonTech MyThoughtsv1.4 VISA2014004192, DragonDictate MAC4 VISA2014004594,
	Wired NIC	3C:07:54:79:B9:5C
	Wireless NIC	68:A8:6D:4B:F7:60
	Bluetooth NIC	68:A8:6D:4B:F7:61

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	swartzer@wou.edu	88795

Entered by	Date	Memo
Ron Swartzendruber			Email Public
Entered by	Date	Memo
Ron Swartzendruber	Aug 06, 2013 01:51 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Ron Swartzendruber	Aug 06, 2013 01:51 PM	Should've been closed back in June.	Add Attachment
Ron Swartzendruber	Jun 24, 2013 07:35 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Ron Swartzendruber	Jun 24, 2013 07:35 PM	I've been talking with him about a bunch of stuff lately and can't remember if SFTP was one of them. Emailed him just in case.	Add Attachment
Lori Burgeson	May 28, 2013 01:50 PM	Task reassigned to Ron Swartzendruber.	Add Attachment
Joshua Johnson	May 28, 2013 11:46 AM	Greg Zobel created a webpage and he would like to use FTP with the webpage. He is wanting to use this with his classes this summer and the our webpage is saying that FTP is no longer available. he would like to have someone call him and talk about it. 88728 zobelg@wou.edu ED 238 Available Today until 1 and tomorrow after 2pm Thursday free after 2 also	Add Attachment