Service Request Ticket

Service Request Information

CONTACT	Name	Harding, Carol	Date	May 28, 2013 12:53 PM
	Department	Humanities Division	Phone	88245
	Location		Email	hardinc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080801 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	DellOptiPlex 755 USFF, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	2QM37J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows 7 Pro upgraded on P0081747, Microsoft Office Pro Plus 2007 from P0069383
	Wired NIC	00:21:70:53:0D:E5

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Lori Burgeson	Jun 04, 2013 11:45 AM	Task reassigned to Nathan Sauer.	Add Attachment
Lori Burgeson	Jun 04, 2013 11:45 AM	Task reassigned to Nathan Sauer.	Add Attachment
Lori Burgeson	Jun 04, 2013 11:45 AM	Nathan replaced this machine today. Everything working well.	Add Attachment
Lori Burgeson	May 30, 2013 10:26 AM	Machine currently in Mod 102 appears to be functioning properly, however when preforming a diagnostic check, I received an error: Error Code 2000-0142 Unit 1: Drive Self Test failed Status byte=36 suggesting a hard drive failure. Because computer is functioning properly today, we will preform the swap after today's senior events.	Add Attachment
Lori Burgeson	May 29, 2013 03:19 PM	Machine has been imaged. Both Starboard and Wolfvision have been installed in case either is needed. Nathan will install in Mod 102 and pull the older computer for PDR.	Add Attachment
Lori Burgeson	May 29, 2013 11:18 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	May 29, 2013 11:18 AM	Reimaging a new machine to replace old machine.	Add Attachment
Dyl Karbia	May 28, 2013 04:50 PM	I check the machine located in MOD 202. It seems to a be the hard drive failure. I spoke with Lori regarding this task.	Add Attachment
Lexie Widmer	May 28, 2013 12:53 PM	MOD 102, a teacher called in, the computer is saying," auto sensing " and then "hard disk drive error"	Add Attachment