Service Request Ticket

Service Request Information

CONTACT	Name	Morgan, Becka	Date	May 28, 2013 01:06 PM
	Department	Computer Science Division	Phone	88964
	Location		Email	morganb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101005 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	9GJ5FQ1	Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	9GJ5FQ1	Location	007
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0080006 installed as Office Pro Plus 2007, Adobe CS4Web Standard Win from P0069201
	Wired NIC	BC:30:5B:D8:ED:1C

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	May 28, 2013 02:12 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	May 28, 2013 02:12 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	May 28, 2013 02:12 PM	Time had to be set to June	Add Attachment
Lexie Widmer	May 28, 2013 01:07 PM	The middle doors in the hallway upstairs	Add Attachment
Lexie Widmer	May 28, 2013 01:07 PM	ITC 308B	Add Attachment
Lexie Widmer	May 28, 2013 01:06 PM	She will be there for about another hour.	Add Attachment
Lexie Widmer	May 28, 2013 01:06 PM	Current time is different than the network.	Add Attachment