Service Request Ticket - # 50588

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 28, 2013 01:51 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090475[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
Serial No. HAV405270 Location PDR

Model 8860/DN Hostname psychlab.wou.edu
Notes IP: 140.211.116.123 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:AE:CE:31

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jun 06, 2013 08:28 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jun 06, 2013 08:28 AM 
Steve replaced the cam shaft and the print head.
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Megan Thibeault May 31, 2013 02:58 PM 
xerox tech will be out on Monday.
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Jared Petersen May 30, 2013 09:09 AM 
Was working on another printer in there, saw that this one was 
turned off, and started it up. Gave Printer Error 07,009,42:425899 
in middle of warm up process. Turned it back off after it started 
making grinding noises.
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Lori Burgeson May 29, 2013 03:20 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault May 29, 2013 08:12 AM 
Ref#19022483
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Hannah Arriola May 28, 2013 03:02 PM 
Have cleaned out most of the cyan ink from the 
trays, but it keeps on wanting us to add more 
cyan ink which it spits back out. I don't want to 
waste ink that it doesn't want.
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Lori Burgeson May 28, 2013 01:58 PM 
Contact changed from Student Student to APSC Lab Attendant.
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Alyssa Little May 28, 2013 01:51 PM 
One of the printers in the APSC Lab 101 has an
error message that says. 
Printer Error 09, 005.40:425899
I can't seem to get rid of it, check for paper
jam, tried cancelling the print and nothing would
work.
WOU #20090475[Edit Inv]

It wont let me take out some of the trays on the
right side.
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