Service Request Ticket

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Service Request Information

CONTACT	Name	Barry, Angie	Date	May 29, 2013 08:01 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110025 (opens in a new window)	Bldg/Room	WUC Info Desk
	Service Tag		Description	MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
	Serial No.	C17G6TJADRJ7	Location	Student Tech Checkout laptop #3 DAMAGED
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS		Software	MS Office 2011 std MAC from P0081768
	Wired NIC	3C:07:54:08:78:66
	Wireless NIC	E4:CE:8F:48:8D:0E
	Bluetooth NIC	E4:CE:8F:48:8D:0F

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Jun 05, 2013 10:00 AM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Jun 05, 2013 10:00 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Jun 05, 2013 10:00 AM	Set her computer up as an admin and made it so that users could log on without having the their ethernet cord plugged in.	Add Attachment
Jared Petersen	Jun 04, 2013 07:47 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Jun 04, 2013 10:27 AM	**This is an email**	Add Attachment
Lexie Widmer	Jun 04, 2013 10:27 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lexie Widmer	Jun 04, 2013 10:27 AM	Actually I need you to reopen this and find our laptop. It was removed from our office by Megan Eichler and another UCS employee who we don't know. There is probably some confusion because you were working on (2) laptops at the same time for us. One was a request from Chelsee Blatner. That laptop was a 2009. And this request from me. Angie Barry	Add Attachment
Jared Petersen	Jun 04, 2013 08:42 AM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Jun 04, 2013 08:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Jun 04, 2013 08:41 AM	Left VM notifying her that we don't have it and that it likely never left her offices.	Add Attachment
Katie Halvorson	Jun 03, 2013 12:08 PM	**This is an email** Chelsee checked and we don¿t have it.	Add Attachment
Katie Halvorson	Jun 03, 2013 11:34 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Jun 03, 2013 11:33 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jun 03, 2013 11:33 AM	**This is an email** Did you return this to our department? I can't find it anywhere. I sure hope you still have it. Angie Barry WUC 8-8064 barrya@wou.edu	Add Attachment
Adam Fyffe	May 31, 2013 09:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	May 31, 2013 09:07 AM	i had them log in with the cable and it worked they may have had a bad cable, i gave them a new one	Add Attachment
Adam Fyffe	May 31, 2013 08:43 AM	i logged in just fine with an Ethernet cable	Add Attachment
Adam Fyffe	May 29, 2013 09:06 AM	Task reassigned to Adam Fyffe.	Add Attachment
Joshua Johnson	May 29, 2013 08:01 AM	**This is an email** Greetings, None of us can log into laptop 2011-0025. I have taken it out of service. It is in Chelsee Blatner¿s office if you come to work on it and I am not here. Thanks! Angie Barry Office Coordinator Student Leadership & Activities 503.838.8064 phone 503.838.8427 fax Please consider your environmental responsibility before printing this email.	Add Attachment