Service Request Ticket - # 50595

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 29, 2013 09:58 AM
Department Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110097[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34JLZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007, TRANSFER to W#201300224 Camtasia 7.1 from ODS Grant bundle, Dragon Naturally Spring Prem Ed. v12 from P0092529

Wired NIC 78:2B:CB:B3:9E:C3


TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public

Entered by Date Memo
Dyl Karbia May 29, 2013 02:50 PM
Status changed from (1) Pending to (5) Completed
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Dyl Karbia May 29, 2013 02:50 PM
Re-installed the right printer driver on the
machine that wasn't able to print to the network
printer.
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Dyl Karbia May 29, 2013 02:48 PM
Task reassigned to Dyl Karbia.
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Lexie Widmer May 29, 2013 09:58 AM
Vanessa Coats
ITC TRC 88965

It says "unable to connect" when they try to
connect to the lab printer.  They've power cycled
the computer and tried to remap using \\krusty.  
Computer 20110097[Edit Inv].  
All printers, Bone, Spock, TRC- color.  
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