Service Request Ticket - # 50599

Service Request Information

CONTACT Name Rezell, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 29, 2013 01:22 PM
Department University Computing Solutions Phone 88975
Location Email rezelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091244[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Pro, Two Quad-Core Intel Xeon #Z0G1
Serial No. H00213A320H Location PDR

CPU Two 2.26GHz Quad-Core Intel Xeon


OS Unknown Software MS Office 2008 from P0075227, Apple Final Cut Studio Acad from P0075224, Adobe CS5 Production Prem MAC from P0076330, Adobe CS6 Master Coll. for MAC from P0088808; Apple Final Cut Pro X VISA2013003966, Sony - 1x Content Browser (Download) from VISA2013003972, Apple Compressor v4.1.3 from VISA 2014004307; AdobeCC2015 transferred from W#20120647 FEB2016

Wired NIC 00:25:00:F4:E9:B1


Wired NIC E8:06:88:CA:08:E1


Bluetooth NIC 7C:6D:62:9B:A9:05

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia May 31, 2013 12:27 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia May 31, 2013 12:27 PM 
Installed Camtasia MacV2.x on the machine located
at ITC004.The program works just fine.
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Jared Petersen May 30, 2013 01:03 PM 
Task reassigned to Dyl Karbia.
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Lori Burgeson May 30, 2013 11:39 AM 
Tricia is fixing the Access Denied error, so you
should be able to access that serial information now.
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Katie Halvorson May 30, 2013 10:17 AM 
She is around till 530 today.
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Jared Petersen May 30, 2013 08:35 AM 
Serial and purchase info file is not allowing access. Was able to get 
into it with Dave McEvilly and took a picture of the info we need. 
See attached.
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Evernote Camera Roll 20130530 083257.jpg
Jared Petersen May 30, 2013 08:27 AM 
Left VM
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Tricia Flaherty May 29, 2013 01:22 PM 
W#20091244[Edit Inv] ITC004 Mac Pro tower/Final Cut Editing
Station and W#20100345[Edit Inv] ITC004 Mac Pro
tower/Student Final Cut Editing Station
The install and keys can be found here:
T:\camtasia\Camtasia_MACv2.x
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