Service Request Ticket

Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	May 30, 2013 09:18 AM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110406 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
	Serial No.	D25GQ1FTDHJW	Location	PDR 2023 Giveaway
	CPU	3.4GHz Quad-Core Intel Core i7
	OS	Unknown	Software	bundled with iLife'11, OpenOffice, (Large set of Freeware from Tankersly), Adobe CS5.5 Master Coll. for MAC from P0083034, AutoDesk Ent. Creation Suite(Maya) from P0083231, MAX/MSP/Jitter6 + Gen from P0083230, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	E4:CE:BF:67:92:92
	Wireless NIC	3C:07:54:2E:02:55
	Bluetooth NIC	34:51:C9:F2:C1:DD

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jun 17, 2013 02:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jun 17, 2013 02:53 PM	Fixed, and replaced	Add Attachment
Laven Voth	Jun 05, 2013 11:45 AM	Called apple. They are sending a guy.	Add Attachment
Laven Voth	Jun 04, 2013 09:12 AM	Harddrive is dead, need to call apple	Add Attachment
Laven Voth	May 31, 2013 12:04 PM	Have computer here, running hardware diagnostic and disk check	Add Attachment
Lori Burgeson	May 30, 2013 01:12 PM	Task reassigned to Laven Voth.	Add Attachment
Katie Halvorson	May 30, 2013 09:19 AM	**This is an email** Waited longer than 15 minutes. I prefer not to troubleshoot this myself. Thank you.	Add Attachment
Katie Halvorson	May 30, 2013 09:18 AM	**This is an email** Hello, iMac # 20110406 in ITC 103 will not boot properly. It just sits on the grey Apple screen indefinitely. Please help. Thank you.	Add Attachment