Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	May 30, 2013 05:15 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110217 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL024608	Location	PDR
	Model	8870/DNM	Hostname
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: Metered Code: 8986	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	00:00:AA:F5:04:BB

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	May 31, 2013 09:08 AM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	May 31, 2013 09:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	May 31, 2013 09:08 AM	printed off some test sheets works fine, probably just needed to heat up new ink block	Add Attachment
Lori Burgeson	May 31, 2013 07:32 AM	Most likely needs the 4-digit code to reset the printer to accept metered ink. Xerox will need to be called to get that code.	Add Attachment
Alyssa Little	May 30, 2013 05:15 PM	Contact Info: Alyssa Little 00307672 alittle11@wou.edu 5038066119	Add Attachment Public
Alyssa Little	May 30, 2013 05:15 PM	I called a call saying that the printer in ED 111 needed black ink. I brought ink down and put it into the printer, but it's saying remove unidentified ink black stick. I tried loading three blocks of ink and it didn't work so I tried with only two it didn't work. I tried restarting the the printer but it still isn't working. The box of ink I brought down was 8870 and the printer is a Xerox 8870 printer.	Add Attachment