Service Request Ticket

Service Request Information

CONTACT	Name	Maroney, Elisa	Date	May 31, 2013 09:37 AM
	Department	Deaf Studies and Professional Studies	Phone	88735
	Location		Email	maronee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100662 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C02FDZGVDH2G	Location	was loaned Thewd
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	MS Office for MAC 2011 from P0079025, TRANSFER to W#TBA JAN2015 Camtasia for Mac v2.1 from VISA2011002956
	Wired NIC	C8:2A:14:17:4D:FA
	Wireless NIC	E0:F8:47:32:B1:6A
	Bluetooth NIC	E0:F8:47:32:B1:6B

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	May 31, 2013 12:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	May 31, 2013 12:32 PM	Check the machine with the problem downloading PDF file from firefox. I realized that there was an option that needed to be turn on through firefox application settings to enable pdf file download.	Add Attachment
Dyl Karbia	May 31, 2013 12:32 PM	Task reassigned to Dyl Karbia.	Add Attachment
Octavio Cervantes	May 31, 2013 09:38 AM	Also, when Elisa is on the wireless internet on campus, it will randomly cut out on her.	Add Attachment
Octavio Cervantes	May 31, 2013 09:37 AM	Unable to download pdfs from firefox. Laptop works very slow off campus, to start up. But when shes on campus, it starts up just fine. Also, Elisa can not chat on her email account. She has anytime today for somebody to go look at her laptop computer.	Add Attachment