Service Request Ticket - # 50622

Service Request Information

CONTACT Name Beaird, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 31, 2013 10:14 AM
Department College of Education Phone 88623
Location Email sarahb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20101195[Edit Inv] (opens in a new window) Bldg/Room RWEC
Service Tag Description Dell Professional P2210 22inch HAS Monitor
Serial No. CN0U828K7444512BABKS Location Shari Hopkins, MIA 7/25

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public

Entered by Date Memo
Jared Petersen Jun 14, 2013 10:13 AM
Status changed from (1) Pending to (5) Completed
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Jared Petersen Jun 14, 2013 10:13 AM
Removed device, stopped and started spooler, deleted all of the 
extraneous drivers, ran gpupdate, added printer, ran gpupdate 
/force, and logged out and back in. Was able to get it working.
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Jared Petersen Jun 14, 2013 09:47 AM
Task reassigned to Jared Petersen.
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Megan Thibeault Jun 07, 2013 04:29 PM
A setting in krusty had this printer selecting
tray one as well as labels instead of plain paper.
I tested this printer out in the lab downstairs of
Ed and I was able to print just fine. 
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Megan Thibeault May 31, 2013 02:57 PM
Task reassigned to UCS Tech.
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Jared Petersen May 31, 2013 02:39 PM
Task reassigned to Megan Eichler.
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Jared Petersen May 31, 2013 02:38 PM
Prints out an error page instead of the inteded document. Position 
changes each time though.

"PCL XL error
     Subsystem:  KERNAL
     Error:           IllegalOperatorSequence
     Operator:     EndSession
     Position:       47"

It's a driver problem, so I installed both PCL 5 and PCL 6 drivers for 
it but it didn't solve anything. Also deleted all of the printer drivers 
in Print Management and stopped and started the spooler.
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Jared Petersen May 31, 2013 01:44 PM
Task reassigned to Jared Petersen.
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Octavio Cervantes May 31, 2013 10:16 AM
Availability time is anytime during the day. 
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Octavio Cervantes May 31, 2013 10:14 AM
Corrie Larson is a grad student worker, she is the
one that called in the service request. 
Wou # 20080297[Edit Inv]
ed-Guppy is the printer name. (on krusty)
When she goes to print, she gets an error report
that says illegal user. 

This problem has been going on since the beginning
of the term. 
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