Service Request Ticket - # 50625

Service Request Information

CONTACT Name Oxford, Jeremiah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 31, 2013 11:11 AM
Department Natural Science Division Phone 88680
Location Email oxfordj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20090895[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P4515x Monochrome Laser Printer #CB516A#ABA
Serial No. CNDY397207 Location PDR

Model CB516A Hostname geo.wou.edu
Notes duplexing, 2nd 500 sheet tray replacing Water_Boy W#20050966 4-2010 PRINTER MAINT: HP LaserJet P4515 Maintenance Kit #CB388A From P0100871 SR60222 MAY2016 IP:140.211.76.40 Ink/Toner Refill

Wired NIC F4:CE:46:3B:BE:12


TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public

Entered by Date Memo
Andrew Gandara May 31, 2013 12:01 PM
Task reassigned to Andrew Gandara.
Add Attachment
Andrew Gandara May 31, 2013 12:01 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Andrew Gandara May 31, 2013 12:01 PM
Uninstalled drivers on his machine and then reconnected to printer 
on server.
Add Attachment
Nicole Crane May 31, 2013 11:17 AM
Task reassigned to UCS Tech.
Add Attachment
Nicole Crane May 31, 2013 11:11 AM
Priority changed from (3) Priority to (2) High Priority.
Add Attachment
Nicole Crane May 31, 2013 11:11 AM
The printer is not printing documnets instead is 
prints out an error page. It says "PCL EX Error" 
just started today. 
He restarted the printer and it still printed the 
error page. 

Name of printer: NS Waterboy
Add Attachment