Service Request Ticket - # 50628

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 31, 2013 04:03 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090131[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFL7CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Linux Software Upgraded Microsoft Office Windows 8 Pro installed as Win 7 Pro from P0087874 DEC 2012,MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:31:4E:95

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jun 03, 2013 10:04 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jun 03, 2013 10:04 AM 
Uninstalled and re-installed the right version of
the printer drivers on the computer that was
unable to print from any of the network printers.
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Dyl Karbia May 31, 2013 04:45 PM 
Task reassigned to Dyl Karbia.
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Lexie Widmer May 31, 2013 04:03 PM 
Info Desk
88418
Room 202, 20090131[Edit Inv]
This computer cannot print to any printer in the
library: "Printer Status is not available at this
time."
Printers: alcove, ref, ref-west, etc.
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