Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Jun 03, 2013 08:05 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101444 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	44XTJQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0080959, Adobe Acrobat Pro 10 WIN and TRANSFERRED to new cpu W#20141152 SR 59555 MAR2016: DreamWeaver CS5.5 WIN from P0071871; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;
	Wired NIC	78:2B:CB:A6:63:32

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jun 03, 2013 10:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jun 03, 2013 10:48 AM	Check the computers in the library that had problem powering on. I realize that the power cable wasn't properly connected in the power socket.	Add Attachment
Dyl Karbia	Jun 03, 2013 10:45 AM	Task reassigned to Dyl Karbia.	Add Attachment
Joshua Johnson	Jun 03, 2013 09:21 AM	There are alsp two more computers that are having the same issue. 20110107 and 20110102.	Add Attachment
Joshua Johnson	Jun 03, 2013 08:05 AM	The computer 20101444 has no power. The computer is located at the infor desk. There is a yellow light on the monitor, but there is no indication of power to the tower if the computer. One of the library staff has made sure that everything is connected on the computer. The started to happen about 6pm. Maranda Sawyer is the one calling in Pagell@wou.edu 88881	Add Attachment