Service Request Ticket

Service Request Information

CONTACT	Name	Rector, John	Date	Jun 03, 2013 08:32 AM
	Department	Social Science	Phone	88294
	Location		Email	rectorj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090575 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71PNFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:75:12:90

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jun 04, 2013 03:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jun 04, 2013 03:06 PM	Just received power supply and installed it. Booted computer and it is working normally. Dyl is returning it to the user.	Add Attachment
Lori Burgeson	Jun 03, 2013 03:54 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jun 03, 2013 03:54 PM	Power supply failure. Used 49C9NM1 to warranty parts.	Add Attachment
Dyl Karbia	Jun 03, 2013 12:53 PM	The machine is currently with Lori. We realize the problem was the power supply she needs to order a new power supply.	Add Attachment
Dyl Karbia	Jun 03, 2013 12:04 PM	Left VM	Add Attachment
Lexie Widmer	Jun 03, 2013 10:47 AM	He is available in the SS division office and it is always open. Techs are free to go in whenever.	Add Attachment
Lexie Widmer	Jun 03, 2013 10:46 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joshua Johnson	Jun 03, 2013 08:32 AM	Came in this morning and the computer said that it was in power save mode and the computer will now not turn on. The held the power button until the computer shut down. When he went to turn the computer back on he is getting a 3 that is laying on its side and the computer will not doing anything else. HSS 231A 88294 rectorj@wou.edu	Add Attachment