Service Request Ticket - # 50633

Service Request Information

CONTACT Name Lange, Marjory   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2013 08:46 AM
Department Humanities Division Phone 88307
Location Email langem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090511[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 724RFK1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 724RFK1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software

Wired NIC 00:26:B9:75:0F:DE

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Andrew Gandara Jun 04, 2013 03:02 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Jun 04, 2013 03:02 PM 
Delivered her machine with the working power supply in it.
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Joshua Johnson Jun 04, 2013 01:25 PM 
She will be in the office until 2 pm today but her
office will be unlocked.
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Lori Burgeson Jun 04, 2013 01:18 PM 
Just received the new power supply and installed
it in the machine.  Machine boots just fine now. 
Andrew called and left a message for both Marjory
and Debbie for access to the room.  Waiting for
either to respond.
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Lexie Widmer Jun 04, 2013 10:05 AM 
She's having issues with the Windows 7 loaner
running slow refer 50633.  She called to check on
the request and is wondering how long its going to
take.
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Lexie Widmer Jun 03, 2013 03:43 PM 
Andrew is taking a Windows 7 loaner desktop over
to swap it with the Windows XP loaner.
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Lexie Widmer Jun 03, 2013 03:36 PM 
She called to communicate that she did shut off
her computer before the power was shut off.
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Lori Burgeson Jun 03, 2013 11:58 AM 
Marjory also has a loaner machine
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Lori Burgeson Jun 03, 2013 11:29 AM 
Used 49D6NM1 to warranty a PSU.  There is an amber
light on the motherboard, but no light on the back
of the power supply.  Blinking amber 1 & 3 are
consistent with either a mobo or PSU failure.
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Lexie Widmer Jun 03, 2013 10:51 AM 
Or if the loaner could be upgraded to Windows 7.
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Lexie Widmer Jun 03, 2013 10:50 AM 
She would like to know if a Windows 7 laptop would
be available as a loaner instead.
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Jared Petersen Jun 03, 2013 09:53 AM 
Task reassigned to Lori Burgeson.
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Jared Petersen Jun 03, 2013 09:53 AM 
On Lori's desk
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Jared Petersen Jun 03, 2013 09:38 AM 
Picked it up. Sitting at the station between Dyle and Andrew's 
desks.
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Lori Burgeson Jun 03, 2013 08:51 AM 
Task reassigned to Jared Petersen.
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Joshua Johnson Jun 03, 2013 08:46 AM 
Numbers 1 and 3 are flashing yellow. They turned
off there computer Thursday knowing there would be
a power outage and will not turn on sense
then.When holding the power button there is a
yellow light with a number 3. She has an 8am class
but her office will be unlocked and her phone is
turned on. Phone number is 503 689 6028

88307
langem@wou.edu
hss 307
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