Service Request Ticket - # 50638

Service Request Information

CONTACT Name Caceda, Carmen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2013 10:56 AM
Department College of Education Phone 88409
Location Email cacedac@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20120398[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
Serial No. C2VJ7126DTY3 Location PDR

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0087153, EndNote X6 for MAC from P0089142, TRANSFERRED to MACBOOK AIr W#20120903 JUNE2013 SR50638 Telestream Screenflow 4 from VISA2012003385

Wired NIC A8:20:66:0E:68:70


Wireless NIC 20:C9:D0:BC:56:F9


Bluetooth NIC 20:C9:D0:BC:56:FA


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public

Entered by Date Memo
Jared Petersen Jun 24, 2013 12:02 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Jared Petersen Jun 24, 2013 12:02 PM
Installed Endnote 6 on her Macbook Air. Installed Screenflow 4 on 
her Air as well. Turns out she was just using the free trial version 
on her Macbook Pro, so she decided to have the full version on the 
Air instead of the Pro.
Add Attachment
Jared Petersen Jun 24, 2013 10:56 AM
Will go install Endnote 6 at 11:00 AM. Endnote 6 is located at 
T:\Endnote\ENDNOTEX6 . Screenflow is not to be installed.
Add Attachment
Laven Voth Jun 24, 2013 10:26 AM
Task reassigned to Jared Petersen.
Add Attachment
Dyl Karbia Jun 24, 2013 10:01 AM
Task reassigned to Laven Voth.
Add Attachment
Dyl Karbia Jun 24, 2013 09:18 AM
She call in and said she will be available at
11:00am today.
Add Attachment
Dyl Karbia Jun 24, 2013 09:13 AM
Left VM
Add Attachment
Dyl Karbia Jun 20, 2013 03:40 PM
Left VM
Add Attachment
Tricia Flaherty Jun 14, 2013 02:38 PM
her Macbook Air W#20120903[Edit Inv]
Add Attachment
Tricia Flaherty Jun 14, 2013 02:36 PM
Status changed from (2) Scheduled to (1) Pending
Add Attachment
Tricia Flaherty Jun 14, 2013 02:36 PM
Jared or Dyl Please come talk to me about her
EndNote install(80/20) for the MacBook Air:
T:\Endnote\ENDNOTEX6
She does not want Screenflow on MacBOok Air as it
will cost her $99.00
Add Attachment
Jared Petersen Jun 13, 2013 11:20 AM
T:\Endnote\ENDNOTEX6\EndNote X6 Installer.dmg
Add Attachment
Jared Petersen Jun 12, 2013 08:06 AM
Task reassigned to Dyl Karbia.
Add Attachment
Jared Petersen Jun 12, 2013 08:06 AM
Status changed from (1) Pending to (2) Scheduled
Add Attachment
Lexie Widmer Jun 11, 2013 12:39 PM
She would like  to reschedule to tomorrow at 2:45.  
Add Attachment
UCSHelpdesk Associate Jun 11, 2013 09:19 AM
Carmen called today and said that she will be in 
her office available for installation at 11AM 
today, Tuesday, June 11. 
Add Attachment
Dyl Karbia Jun 11, 2013 09:01 AM
Left VM
Add Attachment
Jared Petersen Jun 10, 2013 02:01 PM
Checked EndNote. Should be compatible with Mac OS X 10.8 
(Mountain Lion). Left VM for hours so that we can get another go at 
installing it.
Add Attachment
Katie Halvorson Jun 10, 2013 12:33 PM
Status changed from (5) Completed to (1) Pending
Add Attachment
Katie Halvorson Jun 10, 2013 12:33 PM
Status changed from (5) Completed to (1) Pending
Add Attachment
Katie Halvorson Jun 10, 2013 12:33 PM
She would like to know if any kind of Endnote is
possible on her new OS.
Add Attachment
Andrew Gandara Jun 06, 2013 05:00 PM
Status changed from (2) Scheduled to (5) Completed
Add Attachment
Andrew Gandara Jun 06, 2013 05:00 PM
Installed. Couldn't install Endnote because it was not compatible 
with the OS version
Add Attachment
Andrew Gandara Jun 06, 2013 10:19 AM
Priority changed from (1) Highest Priority to (2) High Priority.
Add Attachment
Andrew Gandara Jun 06, 2013 10:19 AM
Priority changed from (1) Highest Priority to (2) High Priority.
Add Attachment
Andrew Gandara Jun 06, 2013 10:19 AM
She is available at 4 pm
Add Attachment
Andrew Gandara Jun 06, 2013 10:13 AM
Left VM
Add Attachment
Jared Petersen Jun 06, 2013 09:48 AM
Left VM for next available hours
Add Attachment
Katie Halvorson Jun 05, 2013 11:39 AM
Shandelle called and left vm about Dyl being there
at 2pm for this.
Add Attachment
Jared Petersen Jun 04, 2013 08:09 AM
Left VM
Add Attachment
Tricia Flaherty Jun 03, 2013 03:24 PM
for Endnote X6 for MAC additional installs it is
yes.  
"(b) SINGLE USER LICENSE. Thomson Reuters
(Scientific) Inc. hereby grants to End User a
non-exclusive, non-transferable, individual
license to use the Product, subject to the terms
and conditions of this Agreement. End User may (i)
install one copy of the Software on up to three
computers running on the same operating system for
End User's personal use and (ii) make one copy of
the Software solely for backup or archival
purposes. It is expressly understood that the
Software program will only be in use by End User
on one computer at any given time. End User may
not make any copies of the Documentation or any
portion thereof."
Add Attachment
Tricia Flaherty Jun 03, 2013 03:20 PM
screen flow is only one install see help file for
more details on deactivation: "If you want to use
your ScreenFlow license on another computer, you
must deactivate it first. Then, you can activate
the license in ScreenFlow running on another computer"
Add Attachment
Andrew Gandara Jun 03, 2013 02:29 PM
Status changed from (1) Pending to (2) Scheduled
Add Attachment
Andrew Gandara Jun 03, 2013 02:29 PM
Priority changed from (3) Priority to (1) Highest Priority.
Add Attachment
Andrew Gandara Jun 03, 2013 02:29 PM
She's free Wednesday @ 1:30
Add Attachment
Tricia Flaherty Jun 03, 2013 10:56 AM
Here is where to find installer and serial key:
T:\5. Mac Software\ScreenFlow_Telestream\ScreenFlow4
Add Attachment