Service Request Ticket - # 50642

Service Request Information

CONTACT Name McMillan, June   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2013 11:56 AM
Department Admissions Office Phone 88197
Location Email mcmillanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091337[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53R0KM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:83:FA:07

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jun 04, 2013 10:11 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jun 04, 2013 10:11 AM 
I check the LCD Monitor that fell from the table
located at APSC 408.I did some trouble shooting on
the monitor because it indicate no DVI cable. I
realize the current cable connected to the system
unit was broken when the LCD monitor fell.I just
replace cable with new one. Now the monitor works
fine.
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Dyl Karbia Jun 04, 2013 08:45 AM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Jun 03, 2013 11:56 AM 
Monitor and computer took a fall of the table it
was sitting on. The computer and monitor are
turning on but the monitor is bringing up a black
screen with a message about not being
connected.She has tried a different monitor and
the same error came up. She said that it is all
plugged in to CPU and Monitor. She will be around
until 5PM.
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