Service Request Ticket - # 50646

Service Request Ticket - # 50646

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Service Request Information

CONTACT	Name	Sayers, Konnie	Date	Jun 03, 2013 01:24 PM
	Department	College of Education	Phone	88444
	Location		Email	sayersk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120900 (opens in a new window)	Bldg/Room	NS 115
	Service Tag		Description	Xerox Phaser 4600/DT laser Printer
	Serial No.	XLT278145G	Location
	Model	4600/DT	Hostname	ns115b.wou.edu
	Notes	55ppm, Network, 2X550 Sheet Input Tray, Automatic Two-Sided Printing, 110V IP:140.211.76.54 *Under eConcierge	Ink/Toner Refill	high capacity 106R01535 or standard capacity 106R01533
	Wired NIC	00:00:AA:D8:86:76

TECHS	Submitted by	Lacey Davis	Contact	ldavis08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jun 05, 2013 08:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jun 05, 2013 08:35 AM	Left a message with Konnie and let her know the name of the printer on Banner print.	Add Attachment
Mike Soukup	Jun 05, 2013 08:12 AM	Task reassigned to Lori Burgeson.	Add Attachment
Mike Soukup	Jun 05, 2013 08:12 AM	WOU_RR_RRCD_GRANTS has been created in Banner.	Add Attachment
Lori Burgeson	Jun 04, 2013 03:33 PM	Task reassigned to Mike Soukup.	Add Attachment
Lori Burgeson	Jun 04, 2013 03:33 PM	Mike is adding this to Banner print.	Add Attachment
Lori Burgeson	Jun 04, 2013 12:40 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jun 04, 2013 12:40 PM	**This is an email** Hi Mike, Could you please add a printer to Banner print for me. We just installed this printer today for the Special Ed department. IP: 140.211.118.60 Host: RR-RRCD-Grants.wou.edu Please let me know if you need any more information. Thanks, Lori	Add Attachment
Joshua Johnson	Jun 04, 2013 12:35 PM	Task reassigned to UCS Tech.	Add Attachment
Joshua Johnson	Jun 04, 2013 12:35 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Joshua Johnson	Jun 04, 2013 12:35 PM	**This is an email** Hi UCS Rep, Today my printer (RRCD_GINA) was replaced with rr-rrcd-grants but when I try and print a report from banner, it does not give me the new printer option. Thank you for your help, Konnie -- Konnie K. Sayers Western Oregon University Regional Resource Center on Deafness Grants/Contracts Technician	Add Attachment
Lori Burgeson	Jun 04, 2013 10:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jun 04, 2013 10:52 AM	Firmware has been upgraded. Printer is up and running. Test prints from both Mac and PC computers were successful.	Add Attachment
Lori Burgeson	Jun 04, 2013 09:14 AM	Printer is on Krusty. Need to update firmware when it has been moved before anyone can use printer.	Add Attachment
Lacey Davis	Jun 03, 2013 01:24 PM	A Xerox Phaser 4600 printer needs to be network setup and delivered to the division of Special Ed. The printer W# is 20120900. The equipment is located on the counter in ITC 008.	Add Attachment