Service Request Ticket - # 50647

Service Request Information

CONTACT Name Hedgepeth, Sandra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2013 02:13 PM
Department Creative Arts/Theater-Dance Phone 88739
Location Email hedgepes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20091460[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. W80240AN5PK Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS Unknown Software Microsoft Office for Mac 2008 from P0075359

Wired NIC 34:15:9E:1E:AA:74


Wireless NIC D8:30:62:58:55:00


Bluetooth NIC 64:B9:E8:ED:5D:8F


TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public

Entered by Date Memo
Megan Thibeault Jun 24, 2013 10:02 AM
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jun 24, 2013 10:02 AM
Adam and I went over and spoke with Lenore. Lenore
is going to talk to Sandy about why she needs both
the PC and the mac in the office. If she needs
both then they will be looking at purchasing a
local printer for Sandy.
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Lori Burgeson Jun 20, 2013 02:40 PM
Task reassigned to Megan Eichler.
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Lori Burgeson Jun 06, 2013 01:26 PM
Talked to Lenore about opening a second port for
Sandy.  Paul is going to check into activation for
a quote.
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Andrew Gandara Jun 04, 2013 02:06 PM
Task reassigned to Lori Burgeson.
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Andrew Gandara Jun 04, 2013 02:06 PM
Was not able to get the computer to print wirelessly. The only 
time it would connect to the printer was over the wired 
connection. Sandy says she can not have another port because of 
the money. Told her I would talk with Lori and see if there is 
anything else we could do.
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Andrew Gandara Jun 04, 2013 01:17 PM
Task reassigned to Andrew Gandara.
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Joshua Johnson Jun 04, 2013 01:10 PM
Can come over at any time.
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Andrew Gandara Jun 04, 2013 12:58 PM
Left VM
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Nicole Crane Jun 03, 2013 02:13 PM
Her computer is continuing to have issues. We 
just re-imaged it but now it is not printing to 
the printer. 
It gives her an error message "on hold 
authentication required". They are trying to 
print to Krusty-CA-MiniCooper. Printer is located 
in electronics room of Rice. 
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