Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Jun 04, 2013 09:49 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091326 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53MZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 license from P0074819, TechSmith Camtasia Studio v8.4.2 and Snagit v12.1 from VISA201404102 was upgrade of Studiov7/Snagitv10 on VISA2011002828; NVivo 11 Plus for PC from VISA2016005496 JULY2016-primary install
	Wired NIC	B8:AC:6F:83:F5:78

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Jun 04, 2013 02:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Jun 04, 2013 02:51 PM	Updated browsers and java. Also gave her admin rights	Add Attachment
Andrew Gandara	Jun 04, 2013 02:31 PM	Task reassigned to Andrew Gandara.	Add Attachment
Lori Burgeson	Jun 04, 2013 01:02 PM	Someone will need to make her an admin on her machine so she can perform any updates that are necessary in the future.	Add Attachment
Lexie Widmer	Jun 04, 2013 09:49 AM	Kristin Olsen olsenk@wou.edu 88092 **This is an email** Hello, I was wondering if someone could update a couple of things on my computer. I need to upgrade to Java 1.7. Also, I need to upgrade to a more current version of internet explorer. It keeps telling me to go to google chrome. And this adobe reader updater keeps popping up. So it's not really that urgent. But could I get on someone's list? Thanks, Kristi ADMIN 306 Computer # 20091326	Add Attachment