Service Request Ticket

Service Request Information

CONTACT	Name	Lange, Marjory	Date	Jun 04, 2013 10:03 AM
	Department	Humanities Division	Phone	88307
	Location		Email	langem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071163 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	9N8SFG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066324 installed as Office 2007
	Wired NIC	00:1E:C9:72:D9:BE

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Jun 04, 2013 03:03 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Jun 04, 2013 03:03 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Jun 04, 2013 03:03 PM	See 50633	Add Attachment
Joshua Johnson	Jun 04, 2013 11:24 AM	She would also like a word that will allow her to make macros. She needs developers.	Add Attachment
Joshua Johnson	Jun 04, 2013 11:21 AM	Would like to have myscript and starboard disabled on her computer. She also is unable remote into her computer. All she wants active is IE, adobe, and Microsoft office	Add Attachment
Lexie Widmer	Jun 04, 2013 10:38 AM	She would also appreciate instruction/assurance that she can print from home to this computer and humanitities printer/copier.	Add Attachment
Lexie Widmer	Jun 04, 2013 10:37 AM	If allowed, she would also appreciate if remote desktop could be allowed for this loaner, since it might take away for her computer to get fixed.	Add Attachment
Lexie Widmer	Jun 04, 2013 10:03 AM	She is available now till noon-4.	Add Attachment
Lexie Widmer	Jun 04, 2013 10:03 AM	Refer to 50633. She has a Windows 7 loaner, but its running very slow and won't let her open programs or will take 10-15 min. load. It's updating programs she doesn't need and she doesn't have admin to change/update.	Add Attachment