Service Request Ticket

Service Request Information

CONTACT	Name	Aldrich, Patrick	Date	Jun 04, 2013 12:08 PM
	Department	The Research Institute	Phone	89202
	Location		Email	aldrichp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120871 (opens in a new window)	Bldg/Room	CDC 101
	Service Tag	D61QDX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	D61QDX1	Location	Patrick Aldrich, TRI
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0089918 downgraded to Office Pro Plus 2010, IBM SPSS Statistics Premium Faculty Pack term license(installed as v21) from orig.P0089922 renewed on P0097583(expires MAY2016), Systat SigmaPlot v12.5 single user from VISA2012003419, SAS BASE & STAT WIN workstation from P0089923
	Wired NIC	B8:CA:3A:7A:71:FB

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jun 17, 2013 10:23 AM	Also re-imaged old machine for Nancy Ganson's Student Worker, WOU # 20101265	Add Attachment
Dale Goodell	Jun 06, 2013 04:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jun 04, 2013 12:23 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jun 04, 2013 12:08 PM	This is just a Dell Optiplex 9010 SFF station that is for Aldrich in TRI TODD228 but it has some large software packages that need to get installed. I will put it on counter in ITC008 with setup form, invoice and any software documentation/manuals that will go with it. T:\Spss\SPSS21StatisticsSTD_AuthUser\TRI-AldrichP0089922PremiumFacultyPack T:\Systat Software\SIGMAPLOTv12 T:\Sas\SAS9.3WIN_Workstation_User	Add Attachment