Service Request Ticket

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Service Request Information

CONTACT	Name	Reagle, Christina	Date	Jun 04, 2013 02:40 PM
	Department	The Research Institute	Phone	88871
	Location		Email	reaglec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120526 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
	Serial No.	C02JL3BYDRVG	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(2.0GHz, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 for MAC std from P0087457
	Wired NIC	A8:20:66:1D:1E:EB
	Wireless NIC	98:FE:94:42:76:36
	Bluetooth NIC	98:FE:94:42:76:37

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Katie Halvorson	Jun 24, 2013 04:10 PM	Task reassigned to Self Resolved.	Add Attachment
Katie Halvorson	Jun 24, 2013 04:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Jun 24, 2013 04:10 PM	Called to report that it has fixed itself.	Add Attachment
Adam Fyffe	Jun 24, 2013 11:13 AM	wasnt there when i went by, will go back later	Add Attachment
Adam Fyffe	Jun 21, 2013 01:09 PM	Left VM	Add Attachment
Adam Fyffe	Jun 21, 2013 09:04 AM	Task reassigned to Adam Fyffe.	Add Attachment
Jared Petersen	Jun 18, 2013 08:35 AM	Left VM	Add Attachment
Lexie Widmer	Jun 07, 2013 04:12 PM	Nancy Ganson called because Christina is out sick. Christina needs the laptop at home so she can work, and because of time constraints, will probably just use the laptop as is until she can come back to get it looked at.	Add Attachment
Jared Petersen	Jun 07, 2013 10:52 AM	Left VM	Add Attachment
Dyl Karbia	Jun 06, 2013 02:02 PM	Left VM	Add Attachment
Andrew Gandara	Jun 06, 2013 12:48 PM	Left VM	Add Attachment
Joshua Johnson	Jun 05, 2013 08:14 AM	She will be in by 8:30 at the latest and will be there all morning.	Add Attachment
Katie Halvorson	Jun 04, 2013 02:40 PM	Whenever she gets on her internet, it doesn't go anywhere and sometimes it will and it will take a very long time- about 10mins. She has tried restarting her computer but still having issues. Email is also running very slow to send out anything. Software without internet opens. She is around till 5 today and tomorrow 1230-3.	Add Attachment