Service Request Ticket

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Service Request Information

CONTACT	Name	Hendrickson, Angela	Date	Jun 05, 2013 03:03 PM
	Department	Center for Academic Innovation	Phone	88042
	Location		Email	hendrica@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110774 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BXC0FS1	Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	BXC0FS1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P008 5288 installed as Office Pro Plus 2007
	Wired NIC	D4:BE:D9:31:2D:EC
	Wireless NIC	8C:70:5A:41:16:98
	Bluetooth NIC	08:ED:B9:DB:99:10

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jun 13, 2013 12:24 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Jun 13, 2013 12:24 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Lexie Widmer	Jun 13, 2013 12:23 PM	She came by. She had accidentally restored the computer upon restart. Richard set it back up again and added her credentials.	Add Attachment
Nicole Crane	Jun 12, 2013 01:10 PM	**This is an email** One of these laptops will be brought to UCS tomorrow afternoon to have a tech fix another problem (ticket #50683). Would it be possible to install Office 2010 at the same time?	Add Attachment
Jared Petersen	Jun 12, 2013 08:12 AM	**This is an incoming email She'll be here early afternoon on Thursday. Can she stop by UCS to have someone look at it there? This is an outgoing email** Yes, yes she can. We have techs scheduled to work from 8:00 AM - 1:00 PM and then 2:00 PM - 5:00 PM so if she stops by between those two times she shouldn't have a problem getting someone to take a look at it. Sorry for getting back to you so late, Jared Petersen UCS Student Computer Technician	Add Attachment
Jared Petersen	Jun 11, 2013 08:22 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jared Petersen	Jun 11, 2013 08:22 AM	Someone will need to take a look at this when she's on campus later this week.	Add Attachment
Jared Petersen	Jun 11, 2013 08:21 AM	**This is an email** It is not mine - It is an off-campus faculty member's computer. I provided her cell phone number when I submitted the request. She will be coming to campus on Thursday or Friday this week if someone's available to look at it.	Add Attachment
Jared Petersen	Jun 11, 2013 08:13 AM	**This is an outgoing email** Angela Hendrickson, We recently recieved your service request regarding your WOU laptop being unable to login. Can you tell me more about what's going on? Does it give you any error messages? Thank you, Jared Petersen UCS Student Computer Technician	Add Attachment
Lexie Widmer	Jun 05, 2013 03:03 PM	Off campus instructor has WOU laptop with generic login. It's not allowing her to login any longer. Sharon Rothacker 20110774 541-643-8076	Add Attachment