Service Request Ticket

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Service Request Information

CONTACT	Name	McGlade, Michael	Date	Jun 05, 2013 03:33 PM
	Department	Social Science	Phone	88381
	Location		Email	mcgladm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100756 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	B1XG3Q1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0079246
	Wired NIC	5C:26:0A:3F:B4:52
	Wireless NIC	58:94:6B:FD:23:70
	Bluetooth NIC	1C:65:9D:F5:50:F5

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lexie Widmer	Jun 12, 2013 11:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jun 12, 2013 11:21 AM	Michele picked it up.	Add Attachment
Lexie Widmer	Jun 12, 2013 11:04 AM	Put the laptop at the front desk for pick up. He is sending over Michele from Admin to pick it up at noon.	Add Attachment
Lori Burgeson	Jun 11, 2013 11:10 AM	Dell tech worked on laptop today replacing internal speakers. I tested out the laptop and it is working. Emailed Michael to let him know his laptop is fixed and ready to be picked up.	Add Attachment
Lori Burgeson	Jun 10, 2013 01:39 PM	Dell technician should be onsite tomorrow.	Add Attachment
Lori Burgeson	Jun 10, 2013 08:10 AM	Michael does want Dell contacted and the laptop to be sent in for repair.	Add Attachment
Nicole Crane	Jun 05, 2013 04:48 PM	Task reassigned to Lori Burgeson.	Add Attachment
Nicole Crane	Jun 05, 2013 04:48 PM	Lori will you call and explain the warranty process to him?	Add Attachment
Nicole Crane	Jun 05, 2013 04:47 PM	Trisha says that the laptop is under warranty and you can start the process on that. He is going to Mexico so maybe we start the process while he is gone?	Add Attachment
Dyl Karbia	Jun 05, 2013 04:45 PM	The laptop from HSS 211 with the sound problem. After series of trouble shooting I realize that the in build speaker was dead. I tried a external speaker on the Laptop and it works fine.	Add Attachment
Dyl Karbia	Jun 05, 2013 04:40 PM	Task reassigned to Dyl Karbia.	Add Attachment
Lexie Widmer	Jun 05, 2013 03:33 PM	503-949-0180 Device is enabled in sound settings and volume is up. Windows could not search for updates. He also had questions about being able to login to the computer for his trip to Mexico. He is leaving for Mexico next week on Friday and needs the computer back by then. He dropped off the Dell laptop at the front desk.	Add Attachment