Service Request Ticket - # 50688

Service Request Information

CONTACT Name Kerekes, Earlee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2013 10:49 AM
Department Disability Access Services Phone 88591
Location Email kerekese@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120887[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. JB1SDX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software OfficeProPlus2013 P0090067 downgraded OfficeProPlus2010, ZoomText Mag/Reader v10 VISA2012003435, TextAloud 3 VISA2012003434, Prism Video Format Converter Plus MPEG2 Ed. VISA2013003980, Techsmith Camtasia Studio v8.4 VISA2013003981, MathType v6.9 WIN VISA2014004355, ABBYY FineReader Pro. Edition v.11 P0090073 upgraded MARCH2015 to Abbyy Fine Reader Pro v12.0 P0096745

Wired NIC B8:CA:3A:77:C7:93

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jun 14, 2013 04:15 PM 
Status changed from (4) On Hold to (5) Completed
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Dale Goodell Jun 07, 2013 11:54 AM 
Status changed from (1) Pending to (4) On Hold
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Dale Goodell Jun 07, 2013 11:54 AM 
Setup postponed.  They don't have the furniture
ready for this equipment, and next week will be
extremely busy for them with Finals.  Earlee has
requested that I wait until Friday, 6/14, after 2 pm.
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Dale Goodell Jun 06, 2013 01:23 PM 
Priority changed from (3) Priority to (2) High Priority.
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Dale Goodell Jun 06, 2013 01:22 PM 
Task reassigned to Dale Goodell.
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Tricia Flaherty Jun 06, 2013 10:50 AM 
cpu is W#20120887[Edit Inv] and monitor is W#20120888[Edit Inv]
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Tricia Flaherty Jun 06, 2013 10:49 AM 
The UCS techs also have an SR(50684) for a larger
Epson scanner to go with this system so please let
them know when station is delivered so scanner can
be set up.  I will put station and setup form on
counter in ITC008 with some software documentation
and invoice.
this will get the following additional software:
T:\ZoomText\ZoomTextv10.0e
T:\ABBYY Software\ABBYY Fine Reader\ABBYY
FineReader Pro v11
T:\TextAloud MP3\TextAloud3.0
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