Service Request Ticket - # 50694

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2013 04:54 PM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100758[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. GCSG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3F:AA:B1


Wireless NIC 18:3D:A2:17:0C:08


Bluetooth NIC 1C:65:9D:F5:60:7E

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Jul 01, 2013 01:47 PM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Jul 01, 2013 01:47 PM 
Dropped computer off, installed remaining applications, ran 
outlook connector. All good.
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Jared Petersen Jul 01, 2013 09:56 AM 
Not available until noon today.
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Katie Halvorson Jun 26, 2013 12:14 PM 
called to say she is available today and tomorrow
all day.
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Jared Petersen Jun 25, 2013 01:11 PM 
Left VM
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Katie Halvorson Jun 24, 2013 12:08 PM 
She is in for the rest of the day. You can contact
her at 88884
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Jared Petersen Jun 24, 2013 09:45 AM 
Status changed from (2) Scheduled to (1) Pending
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Jared Petersen Jun 24, 2013 09:43 AM 
Computer imaged and set up for the most part. Still needs a few 
more programs installed but will need to talk to her about it. Left 
VM.
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Jared Petersen Jun 19, 2013 04:47 PM 
Issue is profile related. Need to re-image computer. Moved over all 
of her files to her H: drive except her Pictures. In the middle of 
moving those over now.
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Katie Halvorson Jun 19, 2013 01:18 PM 
she is around today and tomorrow.  She is out of
office Friday and possibility too.
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Jared Petersen Jun 18, 2013 08:21 AM 
Left VM
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Jared Petersen Jun 10, 2013 04:45 PM 
Status changed from (1) Pending to (2) Scheduled
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Jared Petersen Jun 10, 2013 04:45 PM 
Outlook gives a "No profiles have been created. To create a new 
profile, use the Mail icon in the Control Panel." error upon 
attempting to start the program. Program then closes itself.

Ran the Outlook Connector tool several times without success. 
Outlook does have profiles but it still shoots off this error. Ran 
the repair tool for Office 2007 but it didn't help. Next step is to 
uninstall and reinstall Office probably. If that doesn't work, we 
will probably need to re-image her computer. It's a mess 
anyways.

Scheduled a follow up with her on Monday.
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Jared Petersen Jun 10, 2013 03:59 PM 
Task reassigned to Jared Petersen.
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Laven Voth Jun 07, 2013 10:03 AM 
Left VM
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Lexie Widmer Jun 06, 2013 04:54 PM 
****This is an email****
Hi, 
My MS Outlook has decided to no longer sync with
my WOU gmail account.  Please come and fix this. 
My computer #20100758[Edit Inv], Lori Bullis (bullisl), my
computer and I are located in HL 117 at the
library.  I am out of the office Friday - but you
are welcome to work on it then if you would like.
 Otherwise, my work hours are Sunday through
Thursday, 12-noon to 8:30 pm.
Thank you,
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