Service Request Ticket - # 50695

Service Request Information

CONTACT Name Hendrickson, Angela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2013 06:23 PM
Department Center for Academic Innovation Phone 88042
Location Email hendrica@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110771[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420
Serial No. 11559801889 Location PDR 2023 Giveaway

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010, Adobe Acrobat PRo XI(v.11) from P0090519

Wired NIC D4:BE:D9:32:3D:E5


Wireless NIC 8C:70:5A:2B:66:94


Bluetooth NIC 08:ED:B9:DB:9E:A3

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Sep 19, 2013 08:05 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Sep 19, 2013 08:03 AM 
Dominique now has Office 2010 and it is working
well.  All 5 users have been transitioned.
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Lori Burgeson Sep 13, 2013 02:56 PM 
Sharon was updated today.  All is working well.  I
have an appointment with Dominique on Thursday at 8am
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Lori Burgeson Sep 10, 2013 08:10 AM 
Computers left to do:

20110774[Edit Inv] - Sharon Rothacker,
dragon@wmni.net,
541-643-8076

20110772[Edit Inv] - Dominique Kuzmaak,
kuzmaakgriswold@gmail.com, 503-577-3124

All have been contacted.
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Lori Burgeson Sep 10, 2013 08:10 AM 
Liz loaded Office 2010 on both computers.  I
connected remotely to check that everything was
loaded and working.  Liz is able to use Office as
normal.
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Lori Burgeson Aug 29, 2013 02:26 PM 
Emailed the remaining 3 users (Elizabeth Taylor,
Sharon Rothacker, and Dominique Kuzmaak) regarding
the Office upgrade.

****This is an email****
Hello,

I had contacted you each a few months ago
regarding an upgrade for Office that will need to
be installed on your computers.  This install can
be done remotely so you do not need to visit
campus.  Please contact me either via email or
phone (503) 838-8955 and we can schedule a time at
your convenience to complete this install.

Thank you,
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Lori Burgeson Jul 01, 2013 01:14 PM 
Left:

20110775[Edit Inv] - Elizabeth Taylor,
liz5taylor@comcast.net, 425-314-8105

20110774[Edit Inv] - Sharon Rothacker, dragon@wmni.net,
541-643-8076

20110772[Edit Inv] - Dominique Kuzmaak,
kuzmaakgriswold@gmail.com, 503-577-3124

All have been contacted
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Lori Burgeson Jul 01, 2013 01:12 PM 
Judy was in town and she dropped her computer off.
 Her computer now has Office 2010 and I installed
quite a few updates as well.

20110773[Edit Inv] done
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Lori Burgeson Jun 27, 2013 01:52 PM 
Working on Judy's laptop.  TeamViewer has
disconnected us twice, so I uploaded the file
which has made the file transfer more bearable.  I
will contact her Monday morning at 7:30 to
complete the install.
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Lori Burgeson Jun 26, 2013 01:58 PM 
****This is an email****
From Elizabeth Taylor:

Got her email 5 minutes before yours.

My WOU laptop has 2010 already. Just not my big
computer, which is ok for now because I can check
for weirdness. :>)
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Lori Burgeson Jun 20, 2013 10:43 AM 
20110771[Edit Inv] now has Office 2010
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Lori Burgeson Jun 19, 2013 12:01 PM 
****This is an email****
Hi Lori --

Below is the info for each laptop. I have one of
them (20110771), but I didn't bring it to campus
today. I can bring it tomorrow morning if that
will work? I can either drop it at UCS in the
morning, or you can come to my office to work on
it. Let me know.

20110775[Edit Inv] - Elizabeth Taylor,
liz5taylor@comcast.net, 425-314-8105

20110774[Edit Inv] - Sharon Rothacker, dragon@wmni.net,
541-643-8076

20110772[Edit Inv] - Dominique Kuzmaak,
kuzmaakgriswold@gmail.com, 503-577-3124

20110773[Edit Inv] - Judy Ode, judy.ode@umpquacc.edu,
541-580-2797
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Lori Burgeson Jun 19, 2013 07:20 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jun 19, 2013 07:20 AM 
Called and emailed Angela to get WOU numbers of
these laptops along with first and last name of
the users and contact information for them. 
Waiting to hear back.
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Lori Burgeson Jun 17, 2013 03:33 PM 
Task reassigned to Laven Voth.
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Katie Halvorson Jun 17, 2013 09:04 AM 
****This is an email****
Any chance of getting this disc soon so we can
load the update?

Angela
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Tricia Flaherty Jun 06, 2013 06:25 PM 
Lori,
Is there a way to setup remote install for the
group of DEP DEP Traffic Safety laptops(4 of the 5
do not come to campus)?  I know that it has been
done in the past(Berkley did but not sure of
method) and I would rather not send volume disks
out to 4 different remote users
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Tricia Flaherty Jun 06, 2013 06:23 PM 
****This is an email****
Hi Tricia --

Are we loading Office 2010 on WOU machines yet? 
We have 5 laptops that we want to upgrade to 2010
- all but one of these machines don't come to
campus, so we'll need to check out a disc if it's
available.

Angela
 

Angela Hendrickson
Program Manager

Division of Extended Programs
Western Oregon University
345 N Monmouth Ave
Monmouth, OR  97361

Phone 503-838-8042
Fax 503-838-8473

wou.edu/extendedprograms
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