Service Request Ticket - # 50698

Service Request Information

CONTACT Name Quiring, Sandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 07, 2013 08:54 AM
Department Human Resources Phone 88141
Location Email quirings@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091323[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53RYJM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro (ITC311 image),Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license

Wired NIC B8:AC:6F:83:FC:14

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jun 07, 2013 11:50 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jun 07, 2013 11:50 AM 
Uninstall the current version of Java on the
machine and reinstall Java 7.
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Jared Petersen Jun 07, 2013 11:22 AM 
Task reassigned to Dyl Karbia.
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Octavio Cervantes Jun 07, 2013 10:04 AM 
Sandy called in, she said she missed a techs call
by a few minutes. She couldn't understand the
voice mail that was left for her.
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Dyl Karbia Jun 07, 2013 09:58 AM 
Left VM
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Octavio Cervantes Jun 07, 2013 08:54 AM 
****This is an email****
When I log into Banner I get an error.  I checked
and it said Java is up to date.  What needs to be
done?

(error says: "The plugin is vulnerable and should
be updated. click for updates. Click here to
activate the Java (TM) platform SE 6 U plugin.") 

Thanks
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